All sectors
Who we serve
Telecom
- Understand customer frustration.
- Monitor service perception.
- Stay ahead of the market.
Network quality, prices and customer care are discussed in public every day. We show you where complaints start, how they spread, and what competitors announce.
What we monitor for you
- Network and outage complaints
- Data bundle and price discussion
- Competitor launches and reactions
- Customer care perception
- Risks
Complaints, rumours and issues that could affect trust.
- Competitors
What others announce and say, and how people react.
- Opportunities
What people ask for and cannot find, and experiences worth building on.
- Reputation
Whether public feeling toward you is positive or negative, and how it shifts.
Research we run for the sector
- Mystery shopping of shops and call centres
- Point-of-sale audits
- Customer satisfaction & NPS
- Brand health tracking
- Usage & attitude studies
- Concept and offer testing
Sample proposal
Take the details with you
Mystery shopping & service-quality audit. How we propose and run a mystery shopping study across branches, service centres, points of sale and call centres.
Media monitoring
See it with sector data
Mentions, 14 days—
Negative share—
Fastest-growing narrative—
Daily mentions
- Your organization
- Sector average
Sentiment
Top narratives
07:30From this morning’s briefing
Who we serve
- NGOs and humanitarian
- Understand the context.
- Hear community concerns.
- Strengthen decisions.
- FMCG
- Understand what consumers say.
- Track brand performance.
- Identify opportunities.
- Banking and finance
- Protect trust.
- Understand customer concerns.
- Monitor the competition.