All sectors
Who we serve
Banking and finance
- Protect trust.
- Understand customer concerns.
- Monitor the competition.
Trust is a bank’s most valuable asset. We help you see how customers and the public talk about you, and give you research across customers, employees, suppliers and competitors.
What we monitor for you
- App, transfer and branch complaints
- Cash and exchange-rate questions
- Competitor announcements
- Public trust and reputation
- Risks
Complaints, rumours and issues that could affect trust.
- Competitors
What others announce and say, and how people react.
- Opportunities
What people ask for and cannot find, and experiences worth building on.
- Reputation
Whether public feeling toward you is positive or negative, and how it shifts.
Research we run for the sector
- Customer satisfaction & loyalty (SERVQUAL)
- Mystery shopping
- Branch and ATM feasibility
- Brand image perception
- Employee satisfaction
- Online & mobile banking usage
- Microfinance needs and evaluation
- Industry benchmarking
Sector solutions
Take the details with you
Banking & financial services research solutions. Research for banks across customers, employees, suppliers, media and competitors, from mystery shopping to microfinance.
Media monitoring
See it with sector data
Mentions, 14 days—
Negative share—
Fastest-growing narrative—
Daily mentions
- Your organization
- Sector average
Sentiment
Top narratives
07:30From this morning’s briefing
Who we serve
- NGOs and humanitarian
- Understand the context.
- Hear community concerns.
- Strengthen decisions.
- Telecom
- Understand customer frustration.
- Monitor service perception.
- Stay ahead of the market.
- FMCG
- Understand what consumers say.
- Track brand performance.
- Identify opportunities.